Shipping and Delivery Information
Welcome to www.vanline.uk, your trusted source for van accessories, conversion, and coachbuilding products. We are excited to serve customers all over the UK and Ireland, and for certain products, we also offer international shipping on a case-by-case basis. Please take a moment to review our shipping and delivery policies to ensure a smooth shopping experience.
1.1 UK and Ireland Shipping:
We offer shipping services to all locations within the UK and Ireland. You can place an order from any part of these regions, and we will deliver the products to your designated address promptly.
1.2 Regional Specific Items:
While we ship nationwide, some items on our website may be region-specific. This means that certain products may have shipping restrictions to certain areas. If a product is not available for delivery in your region, you will be notified during the checkout process.
1.3 International Shipping:
For certain products, we offer international shipping to customers outside the UK and Ireland. International shipping is provided on a case-by-case basis and will be quoted separately for each order. If you are interested in having a product shipped internationally, please contact our customer support team, and we will be happy to provide you with a shipping quote.
2. Delivery Times:
Our team strives to process and ship orders as quickly as possible. Delivery times may vary depending on your location and the availability of the product. Once your order is placed and processed, you will receive a confirmation email with estimated delivery times.
3. Damaged or Missing Parts:
In the rare event that you receive a product with damaged parts or any missing components, please contact our customer support team immediately. To ensure a smooth resolution, please report any such issues within 24 hours of receiving the product. Our team will work diligently to resolve the matter and provide you with a satisfactory solution.
4.1 Return Policy:
While we hope you will be completely satisfied with your purchase, we understand that sometimes a return may be necessary. If you wish to return a product, please contact our customer support team within 14 days of receiving the item.
4.2 Non-Refundable Shipping Costs:
Please note that shipping costs for returns are non-refundable. When returning a product, you will be responsible for the shipping fees incurred during the return process.
5. Contact Us:
If you have any questions or need assistance with your order, including international shipping inquiries, please don't hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with Van Line is enjoyable and hassle-free.
Thank you for choosing Van Line for all your van accessory, conversion, and coachbuilding needs. We look forward to serving you and providing top-quality products to enhance your van experience!
Last updated: 31st July 2023